Support Tickets
Open a ticket or check status
We aim to reply within one business day (Bangladesh time). Keep your Ticket ID to track updates quickly.
Check ticket status
How to open a great ticket
- Use your work email so we can verify your organization.
- Pick the correct Module (POS, HotelFlow, DMS, etc.).
- In Subject, keep it short and specific (e.g., “POS: scanner stops after 3 scans”).
- In Description, include steps to reproduce, expected vs. actual result, and any error messages.
- Mention when it started and whether it’s blocking operations.
- Attach screenshots or copy the error text into the description.
Severity & target response
- Critical (S1): System down / sales blocked — we prioritize immediately.
- High (S2): Major feature broken, workaround exists — same day.
- Normal (S3): Minor bug/UX — next release window.
Support window (Bangladesh)
Sun–Thu, 10:00–18:00 BST. Emergency coverage for S1 outside these hours.
Need urgent help?
Open a ticket and mark it as Critical (S1). Our team will jump in.